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WebCMWebCM is the call detail record software that has been designed for Telesis PBXs. The basic features of the software can be summarized as follows:
As can be deduced from its name, the WebCM software is web-based. WebCM users need just modern web browser software (like Mozilla Firefox, Microsoft Internet Explorer) to use the application, and a PDF reader (like Acrobat PDF Reader) to view the PDF reports.
The WebCM software can collect call detail record information from multiple PBXs simultaneously and present those pieces of information to the users as a whole or separately with respect to each PBX.
More than one user can use the software at the same time.
WebCM users can use the system through different roles according to their authorization levels. While a user in a normal role can view the records pertaining to the calls made through his phones only; s/he can view the records pertaining to the persons s/he is in charge of, or the records pertaining to the calls made over the PBXs s/he is in charge of, respectively in the Group Administrator and PBX Administrator roles. Even further, in the WebCM Administrator role, s/he can view the entire call detail records that exist within the system. (See User Roles for further information and for the difference among several roles.) SMS messages are logged through WebCM, too. WebCM can process and present the records pertaining to SMS messages sent and received via the Karel GSM Terminals, along with the other call detail records.
WebCM allows creating tariffs based on extension groups, trunk groups and the operator. Periods of validity can be defined for the tariffs. Existing records can be modified and costs can be recalculated, as well as new tariff definitions can be entered into the system, which are to be effective from then on. Calls can be priced with respect to pulse rate or the prefix of called number. WebCM can optionally price extension (internal) calls as well. (See Pricing, How to Determine the Appropriate Tariff for detailed information on pricing.)
Call cost definitions pertaining to different tariffs can be created, which are based on different currencies and calls are priced in those currencies. On the other hand, while sums or averages of costs are being calculated in reports, costs are automatically converted to the reference currency. (See Working with Different Currencies for the use of different currencies in the system.)
Different users can use WebCM in different languages at the same time, provided that translations into different languages have been done. The entire expressions that are used in the interface are stored in the database. Equivalences of those expressions in different languages can be defined through the system. That makes it possible for users to translate without the need for any extra software, regarding the languages which have not been included in the standard software. |